Terms of Delivery
DELIVERY
Your products are delivered with Posti within 5-7 working days (Finland) and 10-15 working days outside of Finland. During high season it may take longer. Notice that shipping outside of EU might take longer due to toll inspections. Small items are delivered directly to your specified address, while larger items are picked up at the nearest post office. The shipping cost is 2,50 euros for small items and 5.90 euros for larger within Finland, 5,50 euros for small items and 10.00 euros for larger to the rest of Europe (excluded Norway), and 20 euros to the rest of the world regardless of the size and weight of the package.
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We reserve the right to send small shipments as a letter to your home.
We reserve the right to send shipments larger than the maximum dimensions of the parcel machine to the post office.
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If you have a delivered package that has not been collected yet, you will always receive a reminder. If you do not pick up the package at all, a sum of 20 euros will be charged and the goods will be returned to us.
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Your order can also be picked up at our studio (Ylistörmä 5E 94, 02210 ESPOO) by selecting "pick-up at studio" as a delivery option at checkout. In these cases, no shipping costs are added. Additionally, products can also be returned directly to us. We will agree on these arrangements by e-mail.
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PAYMENT METHODS
With us, you can use the following payment methods:
Manual payment (prepaid invoice)
Credit Card (Wix Payments)
PayPal
MobilePay
Credit card at pickup
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Manual payment means that after an order you will receive payment information (order confirmation) from us by e-mail and you may pay with your online banking codes. When the payment is registered with us, your products are delivered.
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Do you regret your purchase? You have 24 hours to cancel your purchase after the purchase has been placed. Please notify us and we will cancel your order.
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RETURNS & EXCHANGES
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When purchasing products, you will always have a 14-day right of withdrawal per the current consumer protection legislation. This means that you have the right to cancel your purchase without reason within 14 days of receiving the ordered product. We will be responsible for the return costs within Finland. If you are sending a product from another country, pleace contact our customer service.
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In order to be able to return a product, it must return to us unused and in its original condition, with all labels remaining and in its original packaging. The buyer is responsible for the product until we receive the return delivery.
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For exchanges and returns:
Pack the products to be returned, preferably in the same package/bag they came in.
Paste the attached return label on top of the package. Make sure the label covers the old address.
Hand in the package at the nearest POSTI /postal office. Keep the receipt.
When you have returned your products, the value of the products will be refunded within 14 days to your credit card, PayPal account, or the account number you specified in the return form, excluding shipping costs. The package can also be delivered directly to our studio (address below). If you wish to change the item to another size or color, alternatively another product in our store, you can notify us via e-mail (annasarikayadesign@gmail.com). We can also tailor a garment at no extra cost. In these cases, no new delivery fee will be added and any price difference will be refunded to your account.
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The products are returned to the following address:
Anna Sarikaya Design & Consulting
Ylistörmä 5E 94
02210 Espoo
FINLAND
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+358408496306
annasarikayadesign@gmail.com
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